Customer Success Associate
Podsumowanie roli od JobGrid
Customer Success Associate at dedale-intelligence: Cebu City, Filipiny; Na miejscu. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Cebu City, Filipiny, Na miejscu
- Source freshness: checked by JobGrid on 2026-05-27.
- Application path: candidates continue to the employer application page with non-personal referral tags.
About Dedale:
Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10 000 market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe.
Our team gathers top talents with diverse and international backgrounds. Our Research & Investment team has the strongest expertise in the ecosystem on B2B Software due diligence, and we are surrounded by a network of mentors including high-profile tech founders and investors.
Our Culture:
Dedale gathers a group of highly talented international individuals (incl. US, Chinese, Filipino, French, Moroccan, Latvian, Lebanese nationalities among others).
The leadership team is composed of experienced investment professionals & management consultants (ex-McKinsey, BCG consultants & managers).
Our advisory board is extremely high profile, including some of the most successful investors worldwide (incl. Managing Partners of the largest PE and Growth Equity funds, and Tech unicorn entrepreneurs).
We seek to develop a dream team of outstanding Customer Success with strong academic and professional achievements and a passion for investing and technology.
Your Responsibility:
As a Content Engagement Associate, your main responsibility is to engage our clients through the content of our platform, Lighthouse. This would entail covering the responsibilities below:
Monitoring and analyzing how clients are using our platform, including content access and engagement metrics.
Identify trends and behaviors in client activity and create personalized content recommendations that align with their interests and needs.
Actively communicate to clients and keep them informed about new content releases platform updates, features, and events through emails or newsletter, ensuring they remain engaged.
Coordinate with various internal stakeholders to address client inquiries and concerns, ensuring timely and effective resolution.
Address and resolve any platform-related issues to maintain a positive client experience and satisfaction.
Share insights and feedback with internal teams to support ongoing improvements in content offerings and client interactions.
Your Qualifications:
The ideal candidate will possess the following qualifications:
At least 3-5 years of experience in roles involving client correspondence, internal stakeholder coordination, project management, and the like.
Excellent communication skills in English, both verbal and written
Experience in content writing and newsletter writing, with the ability to craft compelling and engaging content is a plus
Strong interpersonal skills to build and maintain relationships with clients; capacity to interact with high-level executives and seasoned investors
Excellent problem-solving mindset with a proactive, customer-centric approach and the ability to think critically
Great attention to detail with the capacity to analyze client interactions and behaviors
Proficiency in CRM software (Hubspot is a plus) and other relevant tools
Proficiency in Airtable is a plus
Ability to work independently and collaboratively in a fast-paced environment
Cherry on the Cake!
You would like to work in a start-up environment
You are passionate about technology and investing
Process:
Introduction Call with Content Engagement Lead
Test
Interview with a member of the leadership team
Final interview with CEO