1st Line IT Service Desk & Operations Technician (Shift)
Role summary by JobGrid
1st Line IT Service Desk & Operations Technician (Shift) at Target: Cardiff, United Kingdom; Hybrid; Full time; Junior; IT. This listing is part of JobGrid's IT support jobs from public company career pages. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Cardiff, United Kingdom, Hybrid
- Role classification: IT, IT Support & Systems, Full time, Junior
- Source freshness: checked by JobGrid on 2026-06-05.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Location: Cardiff / Hybrid. At least 2 shifts will be based from our Cardiff City Centre office (onsite parking is available)
Contract: Permanent. 4 Shifts On, 4 Shifts Off. These rotate between Days and Nights (7am - 7pm / 7pm - 7am)
Help us make great change happen at Target.
We’re looking for an organised, friendly and proactive Service Desk Technician to join our 1st Line IT Service Desk & Operations team providing IT support to our 500+ colleagues. If you have a keen eye for detail and love problem solving, this could be a brilliant next step in your career. You'll provide excellent customer service in all interactions, ensuring that our helpdesk system is managed effectively and efficiently.
What it’s like to be part of the team
You’ll be joining a supportive, knowledgeable team right at the inception of an exciting period of change.
We come from a mix of backgrounds, so there’s always someone to learn from — and always someone willing to help. No two days look the same; the pace is lively, and you’ll build strong relationships right across the business, including with senior leaders. The work you do will play a vital role in ensuring changes land smoothly for both our clients and our colleagues.
We value wellbeing, teamwork and having fun at work. You’ll get regular feedback in 1:1s and your hard work will be recognised through our My Recognition platform.
What you'll be doing:
- Process service desk tickets and manage queues to 1st Line level within SLA's
- React to incidents, use problem solving techniques and the support of others to provide fast resolution
- Analyse impact of requests, changes to the client’s systems or Target’s environment and makes informed decisions
- Answer calls made to the Service Desk and raise corresponding tickets
- Escalate service-impacting incidents to 2nd Line
- Complete client software deployments into Test environments
- Complete Operational tasks. E.g. media management, Monthly Service Reports, Scheduled process checks
- Use effective communication to proactively manage customer expectations