Account Executive

At Ten Group, our goal is simple: to become the most trusted service business in the world. We are the global market leader in lifestyle management and concierge services, delivering exceptional experiences through a combination of proprietary technology and highly skilled people.

Overview

We are currently seeking a passionate, resourceful, and highly organised Account Executive to join the Client Services team. This person will be responsible for providing support to a number of Account Managers in the Client Services team with regular tasks including data analysis, project management / implementation management, marketing planning and monthly reporting.

Note: This role is an entry-level position within our organization, ideal for individuals who are beginning their career in client relationship management and sales support.

Key Responsibilities

Management information and data analytics

• Provide accurate, timely MI reports for specified accounts, accompanied by a positive commentary reinforcing the value of the service.
• Produce governance packs for monthly and quarterly client reviews
• Suggest on-going improvements to reporting tools and other business processes in Client Services in line with evolving client requirements.
• Carry out ad hoc deep dive investigations or ad hoc reports, as required.

Account Management

• Assume full responsibility for the account management of designated small accounts.
• Efficiently address and resolve any day-to-day client queries or issues in a timely manner.
• Intervene promptly in matters related to member satisfaction to ensure swift resolution, minimize potential impact at the account level, and escalate internally when necessary.
• Ensure that lifestyle managers and the operational team are fully informed of any pertinent changes to the scheme or communications, including mailers.
• Take ownership of positive testimonial packages, ensuring that favorable news is communicated both externally and to the appropriate internal teams.
• Issue invoices promptly and ensure that payments are received without delay.

Marketing and Communications

• To brief in, monitor and approve specific mailers for specific clients, ensuring the assets and the content is tailored to the audience and will drive the best possible uptake.
• To ensure that Operations are aware of upcoming mailers and are prepared for any impact to their teams.     

Project management and implementation management

• Maintain updated trackers for designated projects and new programme launches within Client Services.
• Proactively follow up with internal stakeholders prior to deadlines to ensure tasks remain on schedule.
• Coordinate and facilitate essential internal meetings to support governance and ensure the successful delivery of projects.
• Develop expertise in best practice processes for launching new programmes within Ten.
• Assume responsibility for client services actions necessary for the launch of new programmes with specific clients.