Angkas
Customer Experience Associate-Cebu
Location
Cebu City, Philippines
Workplace
On-site
Employment
Full time
Language
English
Posted
May 15, 2026
Last verified
May 30, 2026
JobGrid context
Role summary by JobGrid
Customer Experience Associate-Cebu at Angkas: Cebu City, Philippines; On-site; Full time. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Cebu City, Philippines, On-site
- Role classification: Full time
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
- Unresolved Error, Application Issue reporting and follow through, F2F application error assistance
- Inter Departmental coordination, process recommendation and follow through
- Infrastructure and Technology
- Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
- Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
- Provide personalized customer service by responding to the needs of the customers.
- Participate in ongoing training and development programs.
- Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
- Adhere to company policies and procedures.
- Accept other associated responsibilities and projects as the need arises.
Competencies for the Job
- Customer Service Support
- Troubleshooting
- Records Management
- Customer Experience Management
- Customer Advocacy
- Critical Thinking and Problem Solving
- Relationship Building
- Effective Communication
- Customer-Centric Mindset
- Results-Driven Execution