Angkas
Customer Experience Supervisor
Location
Makati City, Philippines
Workplace
On-site
Employment
Full time
Language
English
Posted
May 13, 2026
Last verified
May 30, 2026
JobGrid context
Role summary by JobGrid
Customer Experience Supervisor at Angkas: Makati City, Philippines; On-site; Full time. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Makati City, Philippines, On-site
- Role classification: Full time
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
- Monitor team performance and identify areas for improvement.
- Resolve team conflicts and address employee concerns.
- Hire, Lead, train, coach, mentor Customer Experience Associates, Subject Matter Experts and Team Lead, providing them with the guidance and support they need to excel.
- Conduct performance evaluations and provide regular feedback.
- Develop and implement customer service process improvements to streamline operations and enhance efficiency.
- Monitor and evaluate team performance, providing constructive feedback and coaching to improve individual and team results.
- Handle escalated customer issues and complaints, investigating and resolving them to achieve customer satisfaction.
- Collaborating with other lines of business and cross functional departments to resolve customer issues and ensure a seamless customer experience.
- Identify and address training/QA needs based on quality assurance findings on behavioral trends
- Coordination with other stakeholders on observations, callouts and process improvements
- Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
- Adhere to company policy and procedures.
- Achieve or exceed targets and other key objectives assigned by your Immediate Supervisor.
- Participate in ongoing training and development programs.
- Accept other associated responsibilities and projects as the need arises.