Customer Solutions Executive
Role summary by JobGrid
Customer Solutions Executive at Toyota Financial Services, KINTO and KINTO JOIN: Epsom, United Kingdom; Hybrid; Full time; Mid; Sales & Business Development. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Epsom, United Kingdom, Hybrid
- Role classification: Sales & Business Development, Full time, Mid
- Source freshness: checked by JobGrid on 2026-06-11.
- Application path: candidates continue to the employer application page with non-personal referral tags.
We are looking for an individual to join our Customer Solutions department, working initially in a twelve-month fixed term contract.
Why should you join our Customer Solutions team?
Customer Solutions is a vibrant and fun department, looking after all customers in the final 4 months of their PCP agreement. Our specialist team have a goal to retain as many customers within the brand as possible, either through dealer referrals, or refinancing their GFV. We also manage TFS's Staff, Friends & Family product, around 20-30 additional customers per month.
Sitting in the Sales & Marketing department, we are in a truly unique position as the only customer facing department in this area, giving us the opportunity to support on sales-focused pilots, and developing our processes to provide support to our Centre Network.
We are a supportive department, where we foster a learning and self-development culture and proactively encourage each other to continue bettering ourselves.
Duties:
- Answering calls received from customers who are entering their end of agreement period, to arrange a refinance for them.
- Proactively making outbound calls to contact customers who are reaching the end of their existing agreement and exploring their available options.
- Providing customers with a tailored refinance quotation, checking the quotation is affordable and the best outcome for the customer.
- Liaise with third party dealerships to ensure customers’ expectations are met.
- Responsible for your own Staff, Friends & Family customers, ensuring the customer is given all relevant information and can evidence good customer outcomes were provided throughout the customer journey.
- Manage all referrals from internal staff members & TGB.
Experience you’ll gain:
- In depth training modules to improve sales techniques.
- Gain a better understanding of the end of contract strategy.
- Working within a dynamic and fast-paced environment that encourages personal development and fosters growth.
- Supportive work relationship with management board and fellow team members.