Customer Success Manager - Central London Office
Role summary by JobGrid
Customer Success Manager - Central London Office at Powtoon - A Visual Native company: London, United Kingdom; Hybrid; Full time; Customer Support & Success. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: London, United Kingdom, Hybrid
- Role classification: Customer Support & Success, Full time
- Source freshness: checked by JobGrid on 2026-06-10.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Powtoon is a leading AI-powered visual communication platform trusted by 95% of the Fortune 500 to transform how organisations communicate, train, onboard, and scale knowledge.
From AI-generated video and enterprise branding to interactive avatars and global localisation, Powtoon helps businesses turn complex information into engaging, scalable experiences across the workforce.
As our Enterprise business continues to grow, we are looking for a commercially-minded Customer Success Manager to partner with strategic customers, drive measurable business outcomes, and own retention and expansion across a portfolio of Mid-Market and Enterprise accounts.
This is not a traditional support-led CSM role.
This is a strategic, commercially accountable role focused on:
- customer outcomes
- revenue retention
- expansion growth
- executive stakeholder management
- long-term partnership building
You will work closely with Sales, Product, and Leadership teams while acting as a trusted advisor to some of the world’s most recognised organisations.
What You’ll Be Responsible For
- Manage and grow a portfolio of Enterprise and Mid-Market customers
- Build trusted relationships with senior stakeholders across L&D, HR, Internal Communications, Enablement, IT, and Transformation teams
- Deeply understand customer goals, organisational priorities, and success metrics
- Drive onboarding, adoption, engagement, and long-term value realisation
- Lead strategic business reviews focused on outcomes, ROI, and growth opportunities
- Identify and progress expansion opportunities in partnership with Account Executives
- Use customer data and platform insights to proactively drive adoption and reduce risk
- Act as the voice of the customer internally by collaborating closely with Product and Leadership teams
- Help customers scale their use of AI-powered communication and enablement across their organisation
What Makes Someone Successful Here
- You’re commercially minded and genuinely enjoy helping customers succeed
- You’re consultative rather than reactive
- You know how to build credibility with senior stakeholders
- You can uncover business pain points and translate them into growth opportunities
- You combine relationship-building skills with analytical thinking
- You thrive in fast-moving environments where ownership and autonomy matter
- You’re excited by AI, transformation, and the future of workplace communication