AI Client Experience Manager
Résumé du poste par JobGrid
AI Client Experience Manager at Zeal Group: Remote, Malaisie. This listing is part of JobGrid's Emplois IA à distance depuis des pages carrières. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Remote, Malaisie
- Source freshness: checked by JobGrid on 2026-06-10.
- Application path: candidates continue to the employer application page with non-personal referral tags.
About Zeal
Zeal Group is a global financial services organisation operating across FX, CFD, commodities, and multi-asset trading. The business is focused on delivering strong client experience, service quality, and operational efficiency across international markets.
About Role
The AI Client Experience Manager will sit within the Client Experience function and report to the Head of Client Experience. This role will lead the development and improvement of AI-driven customer service solutions, combining customer operations knowledge with practical technical understanding to improve chatbot performance, automation, knowledge base quality, and service efficiency.
Responsibilities
- Own the AI and automation roadmap for the Client Experience function in partnership with the Head of Client Experience.
- Improve the current chatbot and related AI tools, with focus on response quality, intent handling, containment, escalation logic, and customer satisfaction.
- Identify, evaluate, and implement suitable AI solutions, workflows, and service automation opportunities across customer support operations.
- Work closely with Product, Engineering, and relevant stakeholders on integrations, platform enhancements, and implementation of AI-related initiatives.
- Improve customer support workflows, knowledge base structure, and automation logic across customer service platforms and tools.
- Use service data, chatbot analytics, and customer feedback to measure performance, identify gaps, and drive continuous improvement.