Associate IT Manager
Résumé du poste par JobGrid
Associate IT Manager at Testronic: Kenner, États-Unis; Sur site. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Kenner, États-Unis, Sur site
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
We are seeking a motivated and hands-on Associate IT Manager to support and lead day-to-day IT operations while developing and mentoring a team of IT Technicians. This role is ideal for someone with a strong technical support background who is ready to take the next step into leadership, training, and operational management.
The successful candidate will combine technical expertise with strong communication and coaching abilities to ensure efficient IT support delivery, continuous team development, and excellent service across the organisation.
Key Responsibilities
Team Leadership & Technician Development
- Lead, support, and mentor IT Technicians in daily operational activities
- Deliver ongoing coaching and training to improve technical knowledge, troubleshooting capability, and customer service skills
- Assist in developing support staff
- Promote best practices, accountability, and continuous improvement within the IT support team
- Conduct knowledge-sharing sessions and document internal procedures and troubleshooting guides
- Encourage professional development, certifications, and skills growth across the team
IT Support & Operations
- Oversee the IT Help Desk and ensure timely resolution of incidents and service requests
- Prioritise and manage support tickets based on urgency and business impact
- Respond to and resolve hardware, software, networking, and user access issues
- Support workstation setups, hardware installations, user permissions, and software deployments
- Escalate complex technical issues where appropriate while maintaining ownership through resolution
- Ensure accurate logging and tracking of incidents within the helpdesk system
- Maintain compliance with IT policies, change management procedures, and regulatory requirements
Infrastructure & Systems Support
- Support and maintain Windows operating systems, Active Directory, Office 365, Exchange, networking equipment, and virtualised environments
- Assist with system upgrades, testing, configuration changes, and infrastructure improvements
- Participate in project delivery and communicate progress, milestones, and risks effectively
- Support backup systems, endpoint protection, firewalls, and network storage solutions