Associate Pre- Sales Systems Engineer

THE ROLE

he Associate Systems Engineer (ASE) plays a key role in supporting the SE organization through activities that drive customer product feature adoption as well as lifecycle management of a customer’s fleet of products and solutions.

WHAT YOU'LL BE DOING...

• Assist internal teams with configuration validation in support of sales opportunities

• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes

• Work with established programs and tools to provide customers with a product performance solution that meets and exceeds their expectations

• Be involved in the Account Planning process as part of a larger team

• Assist with solution designs and take point on simple designs

• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answer basic technical questions

• Work with established programs and tools to support customer pursuits

• Work cross-functionally with internal departments such as Customer Support, Professional Services, Renewal, Integrated Operations, and Order Management

• Support both pre-sales and post-sales activities, optimizing customer engagement and satisfaction

• Drive technical account management to ensure seamless implementation and ongoing support of Pure Storage solutions, fostering strong customer relationships

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• BS in a technical field and 1–2 years of technology industry or equivalent experience

• Strong phone presence and experience in a high-volume customer interaction environment

• Conscientious attitude and dependability, with strengths in teamwork and communication

• Confident, articulate, and professional speaking abilities, and a strong ability to listen

• Ability to collect data, identify problems, establish facts, and draw valid conclusions

• Preparation and delivery of technical product and architecture presentations

• Passion for technology and aptitude to learn new technologies

• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations

• Demonstrated listening, written communication, and product presentation skills

• Ability to handle multiple tasks and projects in real-time scenarios

• Apply critical thinking techniques to work through customer situations and interactions

• Domestic, overnight travel 5–10% of the time

• Willingness to relocate upon promotion

• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred

• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, ...), NFS file systems, and network environments helpful

• Salesforce.com experience helpful