B2B Customer Experience Specialist

Everfield acquires and holds European software companies for the long term. We own 100% of the Business Units (BUs) we buy, but we do not run them directly. Each BU is led by its own CEO. We support and steer the portfolio through a small set of operating ratios that translate strategy into measurable performance.

We believe the software industry is going through a paradigm shift: from tools that help customers do the job to agents that do the job for them. Our portfolio has tens of companies, around 500 product ideas in the pipeline, and tens of thousands of customers across European verticals. The companies that adopt the agent paradigm first will define the next decade of their categories.

Blue Bridge Technologies has been in the business since 2007, and is the leading SaaS provider in Latvian healthcare and health insurance industries. We have established successful and well-maintained long-term cooperation and relationships with Latvian health insurance companies and healthcare institutions, including the largest, medium sized and niche players, e.g., general practitioners, dental care clinics, cardiology clinics etc. Our services are based on our proprietary software and IT solutions for business process automation and mobility, helping our clients save time and resources, e.g., physical paper forms.

Our main products and services are SmartMedical, Health Insurance Settlements and doctor appointments’ booking service Piearsta.lv.

As we are growing and expanding our business, we’d like Latvian speaking B2B Customer Experience Specialist to join our cohesive and professional team.

· Incident response and resolution or escalation to technical support

· Coordination and processing of client support requests

· Provide phone and email consultations, as well, as classroom and online training to the clients, related to efficient use of our services

· Recommend and execute improvements

· Motivated and self-organized individual with "can do" attitude

The ideal candidate should have

· At least 1 year of experience working as a customer service representative or similar

· Strong communication and problem-solving skills, customer empathy

· High sense of responsibility

· Accurate and detail-oriented approach to work

· Native/excellent Latvian, basic English

· Computer literacy

· Experience with Linux/Unix console

· Experience with SQL

· Supportive and friendly colleagues/team, sharing common knowledge and expertise

· Health insurance

· Training, necessary for professional development