B2B Logistics & Dealer Service Intern
Résumé du poste par JobGrid
B2B Logistics & Dealer Service Intern at Full Stack Supply Co: Lausanne, Suisse; Hybride; Temps plein; Support client et réussite client. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Lausanne, Suisse, Hybride
- Role classification: Support client et réussite client, Temps plein
- Source freshness: checked by JobGrid on 2026-05-29.
- Application path: candidates continue to the employer application page with non-personal referral tags.
The Mission: Creating the most-loved brands in snowsports through Inspiration, Performance & Connection
With independent brands Faction Skis, United Shapes and phaenom footwear, Full Stack Supply Co (FSSC) is a multi-brand group building a new era of outdoor sporting equipment brands that put people and the planet first.
More than riding a wave, we work to catalyze the outdoor industry through award-winning product design and forward-thinking omnichannel distribution brought to life by expert teams in Europe, North America, and Asia. The group engages a global fanbase through in-house film productions and partners with other impact-driven organizations such as B Corp & 1% for the Planet.
We are a tight-knit, fast-moving place where everyone has a responsibility to make an impact for our customers and colleagues. We are accelerating through use of modern technology and thinking, but recognize that it is our people who bring our products and stories to life.
The Role
Based in Le Chable, Valais, CH- Hybrid | Full time (100%) | Asap
We’re looking for a customer-oriented, data-driven and hands-on person to join our young and vibrant Operations Team, with a focus on logistics, customer service and process-improvement.
The Job will include hybrid hours as it is heavily linked with the Warehouses and Customers in the US and Canada
B2B Customer Experience:
- Be the point of contact for our North American Retail Partners, answering requests and anticipating their needs, in a smooth and professional communication
- Follow-up on orders, deliveries, back-orders, invoices, to make sure RPs are always aware of their situation with FSSC and exceed their expectations
- Manage the After Sale service and guarantee the customer’s satisfaction and retention. Your knowledge of the products and the customers will highly contribute to the success of the sales team on your territory you support
- Be in contact daily with our 3PL to ensure orders are shipped on time, Identify and report roadblocks, then implement solutions
- Support sales reps and follow up with the Retail Partners to maximize sales and resolve issues. Make sure your accounts’ orders are correctly entered into the system, inform our partners of any changes to our production and delivery schedule
- Apply LLMs and modern approaches to improve quality, speed and cost in the business
- Using our CRM systems (Odoo, Salesforce, Elastic), ensure your accounts’ contact details and sales terms are kept up to date, onboard new accounts, and ensure our network of retail partners have access to all the relevant Sales Tools
- Manage any oversells with RPs and sales reps in the territory
- Resolve any issues with regards to order placement, delivery, warranties or returns
- Ensure all communications to your RPs is of the highest standard, using the appropriate communication tools.
- Gather and record information in relation to sell through from our RPs and share with Reps
- Maximize sales opportunities by providing RPs with proactive recommendations and guidance