Business Analyst - A26095

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is hiring for Business Analyst

You will work in Singapore Government Agencies

Internal Code: A26095

This is a fixed term contract role. The engagement is 2 years.

What will you do?

The Family Life Group in Ministry of Social and Family Development (MSF) enables trusted, secure digital transactions for every citizen, parent and employer.

As a Technical Business Analyst, you’ll help ensure the integrity, reliability, and operational excellence of our suite of family and inter-generational products.

You’ll work at the intersection of operations and product, supporting the ongoing enhancements with outsourced development teams and downstream or upstream agencies.

This role suits someone who thrives in a systems-driven environment, enjoys connecting dots across teams, and communicates clearly and confidently in both technical and non-technical settings.

• Partner with product managers, engineers, and policy leads to ensure smooth rollout of new features and changes that impact the product.
• Support the operationalisation of agencies’ engagements - coordinating processes, documentation, and testing.
• Understand and map data flows and user journeys between systems; identify dependencies, risks, and opportunities for improvement.
• Manage and triage operational issues related to identity records, ensuring user data remains consistent and accurate across systems.
• Develop playbooks, SOPs, and internal documentation to strengthen our operational readiness and cross-team coordination.
• Analyse operational data to identify trends, guide prioritisation, and drive continuous improvement.
• Act as a bridge between frontline teams and technical teams to ensure smooth issue resolution and feedback loops.