Customer Success Specialist (Europe)
Résumé du poste par JobGrid
Customer Success Specialist (Europe) at Adoreal: Remote, Suède; Temps plein; Intermédiaire; Support client et réussite client. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Remote, Suède
- Role classification: Support client et réussite client, Temps plein, Intermédiaire
- Source freshness: checked by JobGrid on 2026-05-28.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Who We Are
We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry.
Who We're Looking For
We are looking for a Customer Success Specialist who supports clinics across their entire journey with Adoreal, from the moment they sign on through every day they operate on the platform. This role blends hands-on onboarding with ongoing technical support, training, and adoption. One week you might be on site at a clinic walking their staff through new workflows. The next you might be remotely troubleshooting a billing issue or shaping a new help center article.
We want someone who works proactively rather than reactively. You should be the person who anticipates where clinics will struggle, builds resources before they need them, and treats every support interaction as a chance to improve how the platform works for everyone. You are equally comfortable running a structured implementation project and jumping into an unexpected support ticket.
Travel across Europe is part of the role. When a new clinic comes on board, or an existing one needs deeper training, you will be there in person. Candidates should live in Poland, Spain, Sweden, or the United Kingdom within an hour of a major airport.
What You’ll Do
Onboard new clinics
• Serve as the primary point of contact during implementation, coordinating across internal teams (technical, CRM, training) and clinic stakeholders.
• Support configuration of Adoreal’s EMR and CRM systems and help clinics migrate data from their existing tools.
• Organize and structure clinic data so it aligns with Adoreal’s analytics framework.
• Manage project timelines, track milestones and dependencies, flag risks early, and communicate status clearly.
• Travel on site to deliver staff training and lead clinics through their transition to the platform.
Support clinics once they’re live
• Act as the first point of contact for clinic staff and patient inquiries, ensuring all requests are addressed within 24 hours.
• Troubleshoot technical issues, triage support tickets, and coordinate escalations with Product and Engineering when needed.
• Monitor adoption after go live and reach out proactively to clinics that are struggling, rather than waiting for problems to surface.
Train and enable on an ongoing basis
• Build and maintain onboarding documentation, training guides, FAQs, training videos, and other self service resources.
• Keep clinics current on new features, UI updates, and bug fixes through release notes and follow up sessions.
• Travel on site for refresher training, workflow audits, or whenever a clinic needs hands on guidance after going live.
Close the feedback loop
• Track and document bugs, recurring issues, and feature requests.
• Identify patterns across clinics and translate them into product insights for the Product and Growth teams.
• Explore automation opportunities (chatbots, predictive troubleshooting, smarter self service) that reduce repetitive support work and free you to focus on higher value clinic interactions.