Mode de travail
Sur site
Seniorité
Junior
Catégorie
IT
Catégorie IT
Support IT et systèmes
Langue
English
Publié
11 mai 2026
Dernière vérification
6 juin 2026
Contexte JobGrid
Résumé du poste par JobGrid
Dedicated Facilities Technician (Night Shift) at lightedge: Kansas City, États-Unis; Sur site; Junior; IT; Support IT et systèmes. This listing is part of JobGrid's Emplois support IT depuis des pages carrières. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Kansas City, États-Unis, Sur site
- Role classification: IT, Support IT et systèmes, Junior
- Source freshness: checked by JobGrid on 2026-06-06.
- Application path: candidates continue to the employer application page with non-personal referral tags.
- Engage with customers on the phone and ticketing system to identify incident category and route escalations to the appropriate technical resource or team.
- Proactively triage, monitor, close, and report alerts for customers and internal environments
- Monitor backup reports to ensure consistent delivery of service
- Accurately and professionally document all communication with customers
- Assist with installing servers and networking equipment into racks with associated network cabling.
- Receive and document incoming shipments.
- Respond to and resolve alarm events affecting infrastructure and services.
- Follow established Change Control processes; review and follow MOPs for Change activities.
- Support on-site Data Center activities such as badge creation, cable tracing, and assisting engineers with hands-on troubleshooting during escalations
- Works with clients to resolve cabinet/cage infrastructure issues and power utilization.
- Ensure operational efficiencies and best practices toward maintaining availability/ uptime of all 24X7 facilities, mission-critical operations, and infrastructure.
- Perform other duties as assigned
- High School Diploma or equivalent
- Empathetic customer service mindset and attitude
- Superior sense of urgency and customer sentiment
- Excellent written and verbal communication skills
- Enjoys teamwork and collaboration
- Must have excellent problem-solving skills and the ability to prioritize
- Possess the ability to comprehend and execute documented escalation procedures
- Experience fabricating and running network cables
- Ability to lift up to 50lb
- Basic understanding of computer and IT functions