(English C1) Customer Support Consultant (South Africa, remote)
Résumé du poste par JobGrid
(English C1) Customer Support Consultant at SupportYourApp is listed for Remote, South Africa as a Contract role, with Pretoria shown as the primary location. JobGrid normalizes the role facts, keeps the employer description separate, and sends candidates to the original public application page with non-personal referral parameters; this fits remote customer service jobs from public company career pages. This listing is part of JobGrid's Emplois service client à distance depuis des pages carrières.
- Normalized facts shown on JobGrid: role title, company, Remote, South Africa, and Contract employment.
- Source freshness is visible in the record: posted on 2026-06-11 and last checked on 2026-06-11.
- The source language is English; JobGrid preserves the employer description separately and does not merge it into the publisher value copy.
- Comparable classification is limited to the available structured facts and role context; no salary is provided, so there is no salary context to compare or normalize. No seniority,
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Deliver outstanding customer support via calls, chats and emails;
- Answer questions and help resolve customer issues, as well as keeping customers updated and ensure they receive timely responses;
- Escalate complex issues to the appropriate internal team when needed;
- Assist with basic UAT (User Acceptance Testing) activities when required;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists.
What you need to succeed in this role:
- Excellent English communication skills (C1 for both spoken and written);
- At least 6 months experience in customer support is a must;
- Customer-focused attitude and willingness to help others;
- Ability to manage multiple conversations and priorities while maintaining attention to detail;
- Good problem-solving and organizational skills;
- Ability to work independently and manage your own workload;
- Adaptability and comfort working in a fast-paced environment;
- Tech-savvy, able to test and troubleshoot basic technical issues;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus:
- Experience with CRM systems
Benefits:
- Fixed schedule: Monday–Friday, from 7 AM–4 PM, GMT+2 (Africa/Johannesburg);
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Work-life balance;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.