Zeal Group
MY - CS - AI Engineer (Team Lead)
Mode de travail
Sur site
Contrat
Temps plein
Langue
English
Publié
18 mai 2026
Dernière vérification
29 mai 2026
Contexte JobGrid
Résumé du poste par JobGrid
MY - CS - AI Engineer (Team Lead) at Zeal Group: Kuala Lumpur, Malaisie; Sur site; Temps plein. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Kuala Lumpur, Malaisie, Sur site
- Role classification: Temps plein
- Source freshness: checked by JobGrid on 2026-05-29.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Job Responsibilities
- Responsible for the development, maintenance, and continuous optimization of AI Customer Service Chatbots, including improving bot response quality, reducing escalation-to-human rates, and enhancing customer satisfaction
- Manage customer service-related tools and platforms, including but not limited to Zendesk, internal help desk systems, ticketing workflows, automation rules, and knowledge base configurations
- Drive AI adoption in customer service scenarios by evaluating and implementing suitable AI tools, platforms, or model capabilities to improve service efficiency and user experience
- Collaborate closely with Product, Technology, and internal Customer Service teams to drive project implementation and execution
- Coordinate with third-party systems and APIs to support customer service system integration and automation initiatives
- Analyze customer service data and user feedback to continuously optimize customer service processes and system capabilities