Patient Coordinator - Dubai Silicon Oasis (DSO)

Location: Dubai Silicon Oasis (DSO)

About metabolic.health:

Metabolic Health is a pioneering, technology-enabled healthcare provider focused on transforming metabolic care. The clinic integrates advanced diagnostics, continuous monitoring technologies, and multidisciplinary clinical expertise to deliver highly personalized, data-driven care for patients with diabetes, obesity, and related metabolic conditions.

Metabolic Health leverages digital health tools, including CGM, wearable devices, AI-driven insights, and remote monitoring platforms, to improve clinical outcomes and patient experience.

Summary of the role:

A motivated and experienced Patient Coordinator with a strong background in both sales and healthcare operations will be responsible for guiding patients through their care journey while promoting our healthcare programs and services. The ideal candidate is detail-oriented, patient-focused, and confident in achieving performance goals.

Key Responsibilities:

1. Healthcare Program Sales:

• Engage prospective patients in-person as well as via phone, WhatsApp, Meta Channels, and email to provide information and promote healthcare programs.
• Manage leads and nurture leads through CRM systems to ensure timely communication and conversions.
• Cross-sell and upsell relevant services to existing patients.
• Meet or exceed monthly and quarterly enrollment and revenue targets.
• Offering a warm and welcoming attitude to all patients and visitors inquiring about our services through in-person and telecommunication routes.

1. Patient Coordination: 

• Schedule appointments and manage patient flow through EMR systems.
• Verify insurance eligibility for services and coordinate with clinical teams for both in-person and remote visits (at-home blood tests, pharmacy deliveries, etc).
• Facilitating efficient in-clinic patient flow by maintaining clear communication with both patients and clinical staff
• Maintain accurate and timely documentation of patient interactions, program progress, and service delivery.
• Track and encourage patient adherence to program milestones and follow-up visits.

1. Client Relationship Management: 

• Build strong relationships with patients, serving as their primary point of contact.
• Address inquiries and concerns promptly to ensure a positive patient experience and retention.

1. Product Knowledge and Promotion: 

• Maintain up-to-date knowledge of company services and healthcare industry trends.
• Confidently educate patients about program offerings and benefits.

Understands, follows and supports all hospital infection control programs