Process Excellence Lead
Résumé du poste par JobGrid
Process Excellence Lead at Batgroup: Lisbon, Portugal; Hybride; Temps plein; Opérations et gestion de projet. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Lisbon, Portugal, Hybride
- Role classification: Opérations et gestion de projet, Temps plein
- Source freshness: checked by JobGrid on 2026-05-28.
- Application path: candidates continue to the employer application page with non-personal referral tags.
At Batgroup, we’re on a mission to bring peace of mind into people’s lives and fairness into the home cleaning industry. As Europe’s leading digital platform for home cleaning services, we connect thousands of households with trusted, insured cleaning professionals. We operate with a bias for action, value radical transparency, and believe that treating our cleaning agents with profound fairness is the ultimate driver of customer satisfaction.
To support the next stage of our operational transformation, we’re looking for a Lisbon-based Process Excellence Manager to audit, document, challenge and standardise our company processes across Recruitment, OpeHorations and Administration.
This role will sit close to where operational execution happens. By working directly with our Lisbon-based teams, the Process Excellence Manager will help improve service quality, operational efficiency and consistency across the organisation. As a natural byproduct of this work, the role will also help Batgroup build the process foundation required for future automation, workflows and AI-assisted operations.
The position reports to the COO and works in close partnership with other C-levels and operational leaders.
Your Mission
Batgroup is looking for a hands-on and structured Process Excellence Manager to help standardise, improve and scale our operational processes across Recruitment, Operations and Administration. You will work close to the teams running day-to-day operations to understand how work is actually done, identify inefficiencies, challenge legacy practices, and transform operational know-how into clear, repeatable and measurable processes.
Your mission is to improve service quality, operational efficiency and consistency across teams. By creating clearer and stronger operational processes, you will also help Batgroup strengthen key customer and agent journeys, including activation, onboarding, conversion, retention and reactivation. This role ensures that the operational processes behind these journeys are clear, scalable and ready to support future outbound workflows and AI-assisted operations.