Senior Principal, Product Operations & Insights (R-19345)

Key Responsibilities:

• Lead global transformation programs across all systems, products, and customer touchpoints, ensuring alignment with strategic business goals.
• Planning and executing remediation strategies to mitigate risks and ensure continuity, including customer communication plans, support readiness, and operational adjustments.
• Driving cross-functional readiness testing and validation, ensuring that all internal teams and customer-facing functions are fully prepared for each phase of the transformation.
• Establish and manage a comprehensive program governance framework, including executive level reporting, steering committees, workstream leads, and risk management protocols which include providing a regular update to the Enterprise Risk Committee on progress towards overall risk remediation.
• Coordinate impact assessments, remediation planning, and execution across internal systems and customer-facing platforms, including the potential engagement of external vendors to support platform delivery, customer readiness assessments and subsequent remediations.
• Drive alignment and build consensus across cross functional teams including Product, Technology, Data, Legal, Compliance, and Customer Operations to ensure seamless implementation globally.

Skills Needed

• Bachelor’s Degree with major in Business Administration, Technology or related disciplines.

• At least 15 years’ leadership experience in pre-sales / solutions consulting/ product management/ project management.

• Strong understanding of market research, competitive analysis, and customer needs assessment.

• Proven track record of developing strategy and managing all aspects of a global program from planning to execution.

• Analytical capabilities, results oriented, with proven ability to multitask and prioritize.

• Excellent communication and presentation skill, with experience in dealing with senior management and all levels including across matrix teams

• Independent, detailed oriented, and a good team player.

• Ability to effectively collaborate with cross-functional teams including marketing, sales and analytics teams

• Ability to proactively translate business goals into product requirements.

• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action.

• Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.

• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies.

• Willingness to travel in the interests of the business.

• Proficiency in Microsoft Office Suite skills