Talent Shared Services Specialist

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale. 

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary
As a Talent Shared Services Specialist, you will be responsible for providing efficient, comprehensive and accurate HR Support within the Shared Service team to all CloudFactory employees across different locations  in collaboration with the Global Talent Team. This includes HR administrative support in all CloudFactory Talent Processes, Employee Documentation and Employee-Related  Data. This is an exciting opportunity to grow professionally while contributing to a mission-driven organization.

Responsibilities:

• Undertake accurate and timely employee administration/transactional processes, including; making changes to individual terms and conditions, document processing, onboarding, offboarding, internal mobility etc
• Liaising and working collaboratively with Global Talent Team (Talent Business Partners and Heads of Talent across locations) to provide an efficient and effective services 
• Input information and  maintain documents, employee records and data on HRIS  to agreed procedures and compliance standards 
• Ensure that all HRIS data and other Talent Databases  are accurately updated and maintained.
• Regularly conduct audits on HRIS and Talent Databases to ensure that we are compliant with ISO 9001, ISO  27001, SOC 2 Standards and local employment laws.
• Preparing Shared Service related reports for the stakeholders enabling them to take important decisions based on various facts and trends. 
• Provide excellent service to employees by answering questions, resolving issues, and providing information