Team Lead (Benelux) - Amsterdam

ATC is a global logistics, white-glove, and technical services specialist for data centers. For over 45 years, we’ve helped deliver Europe’s data centers safely, securely, and right the first time. Our work includes specialist IT transport and relocations, as well as full data center commissioning and decommissioning. 

As part of the Arvato Group, we benefit from the strength, scale, and global expertise of one of the world’s leading supply chain and technology partners. What truly sets us apart, however, is our people. We invest in training, development, and continuous improvement, and we take pride in building long-term relationships with our clients and teams across Europe.

Role

The Team Lead in Benelux (Belgium, Netherlands, Luxembourg) is responsible for leading a high-performing team in the Technical Services function while creating a positive, proactive, and inclusive environment that supports team well-being and delivers excellent customer service. Based in Amsterdam, you will build and maintain strong customer relationships and act as a key point of contact in the Benelux region. As a leader, you will motivate and coach your team, drive initiatives, and foster a culture of continuous improvement. You will report to the Technical Services Manager (Benelux) and collaborate with an international operations team, including regular travel to share and implement best practices. 

You will oversee daily team performance, set priorities, handle escalations, and lead problem-solving activities. Your role includes reporting on KPIs, implementing corrective actions, and ensuring high visibility of results. The role is dynamic, combining management responsibilities with time in the field, including customer visits and service audits. With a strong focus on customer success, you will proactively address challenges, build relationships, and contribute directly to overall business performance. 

Location: Oude Meer, North Holland

Responsibilities:

• Working with the Technical Service Manager and other colleagues to manage customers projects and activities daily, weekly, and monthly, ensuring resource cover is adequate for the team’s functions.   
• Monitor and assign audits to key functions (FQT, emails and customer communication). Occasional travel to other ATC sites to carry out audits & controls, to monitor and ensure a high security performance in line with ATC & TAPA policies & procedures.      
•  Work with Benelux team members on day-to-day tasks to achieve goals and complete assigned projects. Provide coaching and development to the team and DCI Exchange, through ATC Academy to improve performance and technical skills.    
• Provide regular reports and updates to the Technical Services Manager – track and report all daily activities. Participate in the quality management and KPI process – weekly update of KPI’s and “Daily tracker”.      
• Advance assigning RTF supervisors for week ahead.   
• Manage ATC's Technical Services operations with a focus on safety, customer service, effective communications, and efficiency. Provide monthly and quarterly feedback of technical operations/projects.  
• In collaboration with the Health & Safety Team to perform monthly H&S inspections and regulations and other duties that may be assigned by H&S Team.   
• Regular supervision and organisation of the Amsterdam warehouse in order to have a sustainable and clear system in terms of space and daily activities. Regular supervision and inspection of the Netherlands fleet in close cooperation with the designated supervisor in order to have the fleet in optimal condition.   
• Ensuring high standard security measures for the workplace are maintained, including collaborating with security system vendors or a team of security professionals. Main point of contact for security & fire alarms, when activated out of working hours.    
• Planning and supervision of facilities related projects, including building improvements and renovations.   
• Any other duties that may be assigned from time-to-time in line with your skills and competencies.   
• Full ownership of the Benelux Team KPI outcomes and sharing of quality and performance metrics with the team to implement corrective actions.   
• Quarterly Team performance reviews based on objective data.   
• Monthly and quarterly narratives report of service and people performance.   
• Report on process improvements, including the status of team proposals.