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Advanced Secure Technologies

Technical Support Engineer

🇬🇧 Saint Mellons, Royaume-Uni, Royaume-Uni, Cardiff, Royaume-Uni Sur site IT Temps plein Publié Mai 22, 2026
Postuler
Mode de travail Sur site
Contrat Temps plein
Catégorie IT
Catégorie IT Support IT et systèmes
Salaire GBP 26,225 - 29,000 / yearly
Langue English
Publié 22 mai 2026
Dernière vérification 29 mai 2026

Où ce poste est disponible

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3 lieux
Royaume-Uni
  • Saint Mellons, Royaume-Uni
  • Royaume-Uni
  • Cardiff, Royaume-Uni

Contexte salarial pour ce rôle

JobGrid.eu combine la rémunération visible de l'employeur, des repères publics officiels et les annonces actuelles de JobGrid pour Support IT et systèmes.

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Salaire indiqué

GBP 26,225 - 29,000 / yearly

Salaire publié dans cette annonce.

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Résumé du poste par JobGrid

Technical Support Engineer at Advanced Secure Technologies: Saint Mellons, Royaume-Uni, Royaume-Uni, Cardiff, Royaume-Uni; Sur site; Temps plein; IT; Support IT et systèmes. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.

  • Location and workplace: Saint Mellons, Royaume-Uni, Royaume-Uni, Cardiff, Royaume-Uni, Sur site
  • Role classification: IT, Support IT et systèmes, Temps plein
  • Employer salary shown on the listing: GBP 26,225 - 29,000 / yearly
  • Source freshness: checked by JobGrid on 2026-05-29.

Technical Support Engineer – (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026

Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.

What You’ll Do:

  • Act as a key part of our 1st Line Support Team, resolving technical queries from customers
  • Assist with investigation and root-cause analysis of 2nd Line tickets
  • Capture, categorise and escalate software support tickets in line with SLAs
  • Work closely with our technical and development teams to resolve live issues
  • Support customer system setup and configuration under guidance
  • Contribute to product testing, customer feedback and continuous improvement initiatives
  • Provide excellent levels of service to our customers, communicating effectively and professionally.