Gypsy Collective
VIP Account Manager
Lieu
Remote, Ukraine
Mode de travail
Remote
Contrat
Temps plein
Catégorie
Support client et réussite client
Langue
English
Publié
4 mai 2026
Dernière vérification
30 mai 2026
Contexte JobGrid
Résumé du poste par JobGrid
VIP Account Manager at Gypsy Collective: Remote, Ukraine; Temps plein; Support client et réussite client. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Remote, Ukraine
- Role classification: Support client et réussite client, Temps plein
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.
📅 Your daily adventures include:
- Manage an assigned portfolio of VIP players;
- Build and maintain strong, long-term relationships with high-value clients;
- Provide personalized communication based on player preferences;
- Ensure a high level of player satisfaction and engagement;
- Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
- Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
- Offer personalized bonuses and reload promotions within the approved VIP matrix;
- Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
- Handle big wins and big losses with a professional and client-oriented approach;
- Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
- Identify signs of risky or problematic player behavior;
- Escalate relevant cases when necessary;
- Follow Responsible Gaming and compliance guidelines.