VP of Logistics & Operations

Who We Are

SWTCH is pioneering EV charging solutions for multifamily and commercial properties across North America. Since 2016, our team of entrepreneurs, energy professionals, and technologists has been focused on unlocking the social, economic, and environmental benefits of widespread EV adoption. Today, our solutions are deployed in tens of thousands of locations —many of which are low-to-moderate income housing—helping to make clean mobility accessible for all.

With an expanding footprint across Canada and the U.S., we’re scaling quickly and looking for mission-driven talent to help accelerate our growth.

Role Purpose

The VP of Logistics & Operations is a key executive role responsible for the seamless execution of our business fulfillment and customer satisfaction cycle. This leader will oversee the journey of our products from the warehouse to the customer's site, ensuring that every deployment is successful and every customer interaction is handled with excellence. You will be responsible for building the systems, teams, and partnerships that allow us to scale efficiently.

Key Responsibilities

• Develop and oversee the end-to-end operational strategy to support company growth and long-term business goals.
• Manage the department budget and P&L, ensuring all operations are cost-effective and resource-efficient.
• Streamline internal processes and workflows to improve overall productivity and reduce operational bottlenecks.
• Build and maintain strong relationships with external vendors, partners, and service providers to ensure high-quality delivery.
• Standardize implementation and deployment procedures to ensure a consistent and successful experience for every client.
• Lead and mentor a multi-functional team, fostering a culture of high performance, accountability, and professional growth.
• Optimize the customer support function to ensure timely resolution of issues and high levels of customer satisfaction.
• Utilize data and operational metrics to track performance, identify trends, and drive informed decision-making.
• Coordinate across departments, including Sales and Product, to ensure operational readiness for new initiatives.
• Establish and enforce quality control standards across logistics, deployment, and support activities.

Success Metrics (KPIs)

• Operational Efficiency: Reduction in cost-per-unit or overall operational overhead.
• Customer Satisfaction: High NPS (Net Promoter Score) and CSAT (Customer Satisfaction) scores across the support and deployment teams.
• Execution Timelines: Consistent achievement of on-time delivery and deployment targets.
• Team Retention: Maintaining a high-performing and engaged workforce within the operations department.

About the Candidate

We are looking for a balanced leader—someone who can think strategically about the future but isn't afraid to dive into the details when a problem arises. You should be a "systems thinker" who values data and clear communication above all else. If you thrive in fast-paced environments and enjoy the challenge of building a world-class execution engine, we want to hear from you.