Workflow Designer
Résumé du poste par JobGrid
Workflow Designer at Brainlake Advertising LLC: London, Royaume-Uni; Hybride; Contrat; Opérations et gestion de projet. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: London, Royaume-Uni, Hybride
- Role classification: Opérations et gestion de projet, Contrat
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
About The Role
Brainlake is looking for a Workflow Designer to support enterprise and government clients in improving operational workflows, service experiences, and transformation initiatives across digital environments.
This role combines elements of service design, business analysis, operational thinking, and experience strategy. You will work closely with stakeholders to understand how teams and services operate today, identify opportunities for improvement, and help design clearer, smarter, and more efficient future workflows and experiences.
We are looking for someone who can think strategically, communicate visually, and translate complexity into structured and actionable outputs.
What You’ll Do
❏ Facilitate workshops and discovery sessions with client stakeholders
❏ Analyze operational workflows, business processes, and service experiences
❏ Identify workflow inefficiencies and improvement opportunities across digital, AI, and automation initiatives
❏ Create workflow diagrams, service flows, customer journeys, and operational documentation
❏ Support the design of future-state operational and customer experiences
❏ Translate business and operational requirements into clear, implementation-ready specifications
❏ Collaborate with strategy, CX, UX, and technical teams across transformation projects
❏ Present findings, recommendations, and workflow concepts clearly to stakeholders
❏ Contribute to operational improvement and transformation initiatives across client engagements