Junior Case Manager
Role summary by JobGrid
Junior Case Manager at Expereo in Manila, Philippines is a full-time hybrid role. JobGrid normalizes the role facts from the structured payload, shows the posting was published on 2026-06-05 and last checked on 2026-06-07, keeps the content in English, and routes candidates to the original public application page with referral parameters.
- Location: Manila, Philippines; workplace: hybrid; employment type: full time.
- Source freshness: posted on 2026-06-05 and last checked on 2026-06-07.
- Original-language boundary: work language is English; the employer description is kept separate from the JobGrid value content.
- Comparable classification: seniority, category, and salary are not provided in the payload, so JobGrid should not infer them.
We are the Intelligent Internet Platform. We connect People, Places and Things anywhere, managing Internet Performance better than anyone else, while providing One Global Experience, giving Visibility, Control and Security through expereoOne.
Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance.
As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.
THE ROLE:
Junior Case Manager is responsible for providing exceptional support to customers by managing both technical and non-technical issues related to Expereo’ s services. This role involves handling customer interactions, creating and managing support cases, and optimizing service processes to ensure an excellent customer experience.
MAIN DUTIES and RESPONSIBILITIES
Here are how your day-today responsibilities of the role will look like, but are not limited to:
· Obtain and verify customer order details through follow-up with customers and internal teams to generate accurate and prioritized support cases or tickets.
· Process & take action on the Supplier and / or Customer Maintenance communications
· Work together with a team of Network Engineers towards a common preset goal
· Responsible for Network & Data Communication Systems
· Customer Excellence (internal/external customer engagement and relationship management):
· Should be customer support ordinated candidate, should have very good knowledge of customer service processes.
· Good knowledge of ITIL Framework.
· To create an environment which is a great place to work for you and your colleagues through your dedication,
· enthusiasm, sharing of knowledge, integrity and desire to support others.
· To display excellent standards in all you do and inspire others to do the same, and that you operate within
· legislative/regulatory and company policies and procedures.
· To display confidence, self-belief and openness to new ideas, adapting and embracing challenges and opportunities with a determination to excel.
· Continuously develop own skills by attending all required training courses and maintaining an up-to-date knowledge of products, services, systems and work processes.