Angkas
Customer Experience Associate-Cebu
Mode de travail
Sur site
Contrat
Temps plein
Langue
English
Publié
15 mai 2026
Dernière vérification
30 mai 2026
Contexte JobGrid
Résumé du poste par JobGrid
Customer Experience Associate-Cebu at Angkas: Cebu City, Philippines; Sur site; Temps plein. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Cebu City, Philippines, Sur site
- Role classification: Temps plein
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
- Unresolved Error, Application Issue reporting and follow through, F2F application error assistance
- Inter Departmental coordination, process recommendation and follow through
- Infrastructure and Technology
- Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
- Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
- Provide personalized customer service by responding to the needs of the customers.
- Participate in ongoing training and development programs.
- Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
- Adhere to company policies and procedures.
- Accept other associated responsibilities and projects as the need arises.
Competencies for the Job
- Customer Service Support
- Troubleshooting
- Records Management
- Customer Experience Management
- Customer Advocacy
- Critical Thinking and Problem Solving
- Relationship Building
- Effective Communication
- Customer-Centric Mindset
- Results-Driven Execution