Angkas
Customer Experience Supervisor
Mode de travail
Sur site
Contrat
Temps plein
Langue
English
Publié
13 mai 2026
Dernière vérification
30 mai 2026
Contexte JobGrid
Résumé du poste par JobGrid
Customer Experience Supervisor at Angkas: Makati City, Philippines; Sur site; Temps plein. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Makati City, Philippines, Sur site
- Role classification: Temps plein
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
- Monitor team performance and identify areas for improvement.
- Resolve team conflicts and address employee concerns.
- Hire, Lead, train, coach, mentor Customer Experience Associates, Subject Matter Experts and Team Lead, providing them with the guidance and support they need to excel.
- Conduct performance evaluations and provide regular feedback.
- Develop and implement customer service process improvements to streamline operations and enhance efficiency.
- Monitor and evaluate team performance, providing constructive feedback and coaching to improve individual and team results.
- Handle escalated customer issues and complaints, investigating and resolving them to achieve customer satisfaction.
- Collaborating with other lines of business and cross functional departments to resolve customer issues and ensure a seamless customer experience.
- Identify and address training/QA needs based on quality assurance findings on behavioral trends
- Coordination with other stakeholders on observations, callouts and process improvements
- Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
- Adhere to company policy and procedures.
- Achieve or exceed targets and other key objectives assigned by your Immediate Supervisor.
- Participate in ongoing training and development programs.
- Accept other associated responsibilities and projects as the need arises.